CartShark plays a key role in keeping our websites secure. It’s more than monitoring, it’s an early warning system that protects our customers and gives our team the confidence to focus on growth, knowing RapidSpike is always watching in the background.
RapidSpike acts like a comfort blanket; I can sleep at night knowing we have visibility across our website and changes are automatically flagged quickly for investigation.
The user journeys are our favourite feature. We have a lot of customisation on our website, so it’s vital the customer has a smooth, first-rate service.
RapidSpike enables us to have complete visibility over how our site works, and allows us to understand where our supply information is coming from. This is fantastic for website security, as it provides full visibility of all data sources, across each of our websites – a problem we previously needed to solve.
RapidSpike acts as a mystery shopper – showing us where something is broken, such as the website, a reservation system or third party integrations like a postcode lookup. The platform gives us visibility, and narrows down the issue in hand to fix.
The travel brand initially evaluated over 20 website monitoring tools and selected four to evaluate in detail and RapidSpike came up top.
RapidSpike has absolutely helped us to protect our long term brand reputation. In the event the hack was re-implemented we would have known about it within the hour. RapidSpike was the first step in recovering our brand reputation.
If we didn’t have RapidSpike, we’d have to use about forty other systems to replace everything that it does. There’s no other web monitoring service I’m aware of, that offers this depth of functionality.
Not only has RapidSpike delivered on huge cost savings, but they also delivered much more. We have been able to consolidate a number of initiatives on website performance and security.
With RapidSpike’s User Journey monitoring we protect the brand of all our E-Commerce clients by making their websites more reliable and secure.